Sometimes, while working with Exchange you can find some files missing from your Outlook mailbox or get some errors while performing mail operations such as read/write and send/receive etc. This might happen if OST file is not getting properly synchronized with Exchange server.
If the issues are minor they can be taken leniently but later on, they can lead to severe data loss situations. So, it becomes necessary to diagnose and repair synchronization issues of OST file with exchange. Otherwise it’s going to obstruct the proper functioning of exchange and communication within the organization.
You can use ‘OST Integrity Check tool’ to diagnose and repair OST synchronization issues. Its a default utility that is installed when you install Outlook.
It works in a simple three step process:
1.It scans the .ost file and the Exchange server mailbox
2.Compares data items from both mailboxes
3.Then, record and harmonize the differences between them.
A scan log is created to save discrepancies found between the two mailboxes. The tool provides you an option to automatically reconcile the differences or resolve the issues manually after inspecting the scan log from the Deleted Items folder.
Location of OST Integrity Check tool (Scanost.exe)
Drive: \Program Files\Microsoft Office\OFFICE12.
How to use OST Integrity Check tool (Scanost.exe)?
First connect to your Exchange account then, follow the given steps to use OST Integrity Check tool.
1.Go to the default location for Scanost.exe. Then, double click Scanost.exe to run.
2.Next choose the .OST file that needs to be checked.
There can be two cases:
I.The tool prompts you for a profile name list. Then, click the profile that contains the desired .ost file that is to be scanned and proceed
II.The tool prompts you to Connect or Work Offline. Then, click Connect and proceed.
3. Select the Repair Errors check box to resolve the discrepancies automatically
4. Click Begin Scan.
Above steps are successful to resolve almost all type of OST synchronization issues. However, there can be some cases when you are not able to fix the OST file to Exchange synchronization issues. It can also happen due to OST file corruption. You can run Scanpst.exe (inbox repair tool) to correct the corruption related problems. If both tools fail to help you then, you need some third party software that can repair your OST file.
There are many OST repair software available online along with Demo version. Some tools repair the corrupt OST file as well as convert the OST file to PST file format. You can choose the suitable one, try the demo version and then, purchase the most reliable one.