Sunday, 14 October 2012

Is your Entourage Database Inaccessible?

Microsoft Entourage was developed by Microsoft; it is used as an e-mail client and personal information manager for Mac OS 8.5 and higher versions.

Entourage database:
  • Identity folder stores all user accounts information each user account has separate Identity folder.
  • The backup file of Microsoft Entourage database is stored in RGE format. The Entourage backup file is also known as Entourage Archive File.
Maximum Size limit for Entourage database:
Entourage database size ranges from 2GB to 12GB.
However, the recommended maximum size limit is 4GB.

Reasons for Entourage database corruption:
  • The mailbox size was too larger than 4 GB.
  • Virus Infection
  • Application Malfunction
  • Improper System Shutdown
  • Database Header Corruption
  • Entourage Identity Corruption
  • Database Structure Corruption
  • Due to accidental deletion of files.
  • Due to damaged header.
  • Due to corruption in different file headers.
  • Due to incorrect installation of the application.
  • Due to corruption in any entourage files.
Errors messages indicating Entourage database corruption:
  • Entourage fails to launch
  • Can’t send via entourage, action could not be completed. An unknown error occurred
  • Framework errors
  • An error occurred while rebuilding the database – in cases database is damaged severely to be rebuild
  • Network settings changed by another program- supposed due to a apple security update, yet not established
  • Entourage cannot connect to the exchange public folders server. Please verify that the public folder settings are correct.
  • Error when trying to send from remote location: None of the authentication methods are recognized
  • “Mails could not be received at this time” “logon failure: unknown user name or bad password” with email account connected to exchange server.
  • Bad recipient address syntax 5.1.3 – associates when sending group of contacts, usually syntax error for one or more malformed messages
  • “Entourage cannot read the data in this .rge file”
What if Entourage Database gets corrupt or damaged?
If the Entourage database gets corrupt then entire database becomes inaccessible.
If you have Backup of the Entourage database then, you can easily restore the data through backup.
But if you don’t have Entourage database backup then you need to Microsoft Database Utility to rebuild your identity database.

Types of Rebuilds:
  • Typical Rebuilds: This type of rebuild solves minor problems only such as incorrect sorting. It also helps you to reduce the database size by compressing it.
  • Advanced Rebuilds: An Advanced Rebuild clears server (IMAP, Exchange and news) caches; If typical rebuilt cannot solve your problem then, try Advanced Rebuild for solving more serious problems.
Sometimes, it might be possible that Entity Rebuild don’t work well to solve your problem in that case you need some Entourage recovery software to recover your corrupted Entourage database.


  1. Is this software compatible with Entourage 2008 on Mac OSX El Capitan 10.11?
    Last week, I have upgraded my machine towards El Capitan from Yosemite 10.10.3.